Service

Trusted. Reliable. Quality.

Consultation & customized proposal

Consultation & customized proposal

Consultation

We assess your requirements and customize our solutions fit for you.
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Consultation & customized proposal

Consultation & customized proposal

On-site Visit & Coordination

We take care of all the technicalities, coordinate with your designer, consultant, contractor, and plumber to ensure a seamless integration of our systems with your existing infrastructure.
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Consultation & customized proposal

Consultation & customized proposal

Global Sourcing

We source the newest filtration technologies globally to ensure the highest quality and tailor-made solutions for your specific needs and site configurations.
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Accredited Installation

Accredited Installation

Installation and Delivery

Every new equipment includes delivery and expert installation by across Hong Kong and Macau by our experienced in-house technicians.
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Accredited Installation

Accredited Installation

Function testing and commissioning

After installation, we conduct thorough preliminary inspections, functional performance tests, full commissioning of both newly installed systems and existing units following major modifications.
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Accredited Installation

Accredited Installation

Crew Training

Hands-on training for your staff on daily operations, cleaning, and proper maintenance to ensure long-term system performance.
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All-inclusive first-year warranty

All-inclusive first-year warranty

All-Inclusive Warranty

Under our warranty, we offer unlimited call-outs, repair works, and on-site service and call-outs providing precise diagnosis and error fixing using manufacturer parts. Get unparalleled protection for life until parts discontinuation.
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All-inclusive first-year warranty

All-inclusive first-year warranty

Scheduled Maintenance & Filter Replacement

Our service team will pre-schedule filter replacements with you, frequency depends on filter lifespan, site conditions, and actual usage. Each visit includes system checks and part replacements as needed.
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All-inclusive first-year warranty

All-inclusive first-year warranty

24/7 Service & Emergency Hotline

24-hour service hotline and service team ready to resolve issues, offer guidance, and keep your system running smoothly.
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All-inclusive first-year warranty

All-inclusive first-year warranty

Local On-site Service

Our in-house team delivers fast, accessible, and personalized support, handling everything from maintenance to performance optimization, right at your doorstep.
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Extended warranty package

Extended warranty package

Service Overview

Protect your equipment with our extended warranty—designed to keep your Life Solutions system running smoothly for years to come. Annual renewal ensures uninterrupted coverage and peace of mind. Enjoy lifetime protection until parts are officially discontinued.
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Extended warranty package

Extended warranty package

Service Overview

What’s included*: - Scheduled maintenance and filter replacements - Unlimited service call-outs - Full coverage for repairs and parts replacement
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Additional service

Additional service

Equipment Relocation

We offer relocation service to disconnect, transport and re-install your existing Life Solutions equipment when move to a new place, extending its lifespan, reducing renovation costs, and minimizing waste.
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Additional service

Additional service

Closed-Loop Trade-In Program

Replace your worn-out system with the latest model at the end of your system’s lifecycle with exclusive trade-in offer for long-term clients.
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Additional service

Additional service

Water quality test

We collect designated water samples for testing by a third-party accredited laboratory to ensure safety and compliance with drinking water standards, , tailored to various criteria and requirements.
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FAQ

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Common water filtration technologies for drinking water include activated carbon filters, reverse osmosis systems, and ultraviolet (UV) purification. Activated carbon filters are effective at removing chlorine, sediment, and volatile organic compounds (VOCs), which improve the taste and odor of water.

Reverse osmosis uses a semipermeable membrane to eliminate a wide range of contaminants, including heavy metals, salts, and bacteria, resulting in highly purified water. Additionally, ultraviolet purification employs UV light to kill or inactivate bacteria, viruses, and other pathogens, ensuring microbiological safety. These technologies can be used individually or in combination to meet specific water quality needs.

The advantages are:
– Smaller filter size
– Faster filtration rate
– No waste water will be generated

The disadvantages are:
– Rather short lifetime, needs to be replaced frequently
– Since the filter pole size is 0.1-5 micron, some material like heavy metal ions cannot be filtered
– Filtration performance drops overtime

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